We want to share an important update with you. From 13 December 2024, FX Pedal Planet Online Store will no longer ship products to the EU or Northern Ireland. This decision is a result of the EU’s new General Product Safety Regulation (GPSR), which requires businesses outside the EU to appoint an EU Representative to sell products within its borders. For small, independent retailers like us, the cost of meeting this requirement is unfortunately not financially viable.
We want to assure you that this decision is not a reflection of our product quality. At FX Pedal Planet Online Store, we uphold the highest standards, with strict policies to ensure the safety and reliability of every product we sell. We only stock products from brands and manufacturers that meet our rigorous criteria and policies, so you can always trust the gear you purchase from us.
The GPSR, effective from 13 December 2024, focuses on modernising product safety in the EU, including online sales and product traceability. While these regulations are designed to protect consumers and streamline business practices, the additional costs of compliance make it challenging for small businesses like ours to continue selling into the EU.
As a small family run independent retailer, we must carefully manage our resources to ensure we remain sustainable and can continue to bring you the best in guitar gear. With the tight margins typical of music retail, we’ve made the difficult decision to pause sales to customers in the EU and Northern Ireland for now.
Our website is currently being updated to reflect these changes. However, if circumstances allow in the future, we would be delighted to resume serving our valued customers in these regions.
We sincerely apologise for any inconvenience this may cause and thank you for your understanding. Your support means the world to us, and we remain dedicated to providing you with high quality products and outstanding service. If you have any questions, please don’t hesitate to contact us.
Thank you for being part of the FX Pedal Planet community. We truly value your support.