Returns, Exchanges and Refunds

At FX Pedal Planet Online Store, your satisfaction is our top priority. We want your shopping experience to be as enjoyable and straightforward as possible, which is why we have created a clear, easy to follow returns, exchanges, and refund policy. We aim to give you peace of mind when shopping with us, so you can shop confidently, knowing we are here to help every step of the way.

Please note, this policy applies to none faulty items.

Detailed Product Information

Before you make a purchase, we provide detailed product descriptions, high quality photos, and demo videos for each item, so you can make an informed decision. We want to ensure you know exactly what you’re buying, so you feel confident with your choice.

Test at Home

In accordance with UK distance selling laws, you have the flexibility to test your purchase in the comfort of your own home. We understand that sometimes you might want to try out the gear before making your final decision.

Thoughtful Consideration

As a small, family run business, we appreciate your support. To help us keep offering the best products and service, we kindly ask that you carefully consider your purchase before placing an order. Ensuring the items meet your needs and budget helps reduce the number of returns, which ultimately allows us to continue providing top quality gear and service.

Returns Process: Simple and Straightforward

If your purchase does not meet your expectations, we are here to help. We have outlined a simple process for returning your item.

Step 1: Take Your Time

We offer a 14 day return window from the day your item arrives, in line with UK regulations. If you are not completely satisfied with your purchase, just let us know within this timeframe, and we will be happy to offer a refund.

Step 2: Notify Us

If you decide to return your product, simply contact us within the 14 day period to let us know. There is no need to provide a reason, just inform us, and we will handle the rest.

Step 3: Send It Back Safely

Once you’ve informed us of your decision, you have an additional 14 days to return the item to us. Please make sure it is in its original condition, with no damage or tampering, so that we can process your refund.

Step 4: Return Costs

As the buyer, you will be responsible for covering the return shipping costs, including any packaging and delivery charges. The choice of service and provider is yours, however, we recommend using a tracked and signed service for a quicker and smoother process. If you are in the UK, we can arrange a collection for £25 and this amount will be deducted from your refund. If you are overseas, we can also assist with returns, however, the cost will depend on your location and the size of the item. For a quote, please email us at npd@fxpedalplanet.co.uk.

Step 5: Keep Us Updated

Once your return is on its way back to us, it’s helpful if you can provide the dispatch date and tracking details. This is not mandatory but helps us monitor the return and process it more quickly.

Step 6: Transparency

To ensure trust, we will create an unboxing and testing video of your returned item. If you would like, we can provide you with a copy for your records, giving you full transparency of the process.

Step 7: Fast Refunds

We will all refunds within 14 days of receiving the returned item. As we use Stripe for payment processing, refunds typically take between 5 to 10 days to clear, although it iss usually quicker, within 24 to 48 hours. Please note that bank holidays etc may cause minor delays.

Know Your Rights

Under UK distance selling regulations, you have the right to cancel your order and receive a full refund within 14 days of receiving your item. However, this does not apply to certain types of goods and services, such as those that are made to your specifications or personalised items.

For more details on your rights, please refer to the "Additional Information" section on this page.

We are Here to Help

If you have any questions or need help with your return, we are always here to assist you. Our goal is to make the return process as easy as possible, ensuring you are completely satisfied with your experience at FX Pedal Planet Online Store.

Conditions for Returns and Refunds

• You have 14 days from the delivery date to cancel your order and return the item for a refund, provided it’s not faulty and is in its original condition.
• Certain items, such as custom made or personalised products, are excluded from the return policy and cannot be refunded.

Refusing Delivery

If you no longer want an order that has already been dispatched, please contact us first. We will guide you through the process. While you can refuse the delivery when the courier arrives, please note that you will be responsible for the return cost, which will be deducted from your refund.

International Returns

For returns from outside the UK, you are responsible for all return shipping costs, as well as any customs fees, import duties, and taxes. If your item is faulty, please refer to our Faulty Items, Repairs, and Replacements section for further details.

Additional Information

For further information on your consumer rights, visit the official GOV.UK website. You can also find useful resources and advice on the Citizens Advice website by clicking on the SUPPORT section.

Thank you for choosing FX Pedal Planet Online Store. We appreciate your trust in us, and we’re committed to ensuring that you have a smooth and satisfying shopping experience. If you need assistance, please don't hesitate to contact us. We're here to help.