Deliveries and Charges

At FX Pedal Planet Online Store, we understand how important it is for musicians to receive their gear quickly and reliably. Whether you are buying your next favourite effects pedal, an amplifier, or accessories, we ensure that your order is delivered securely and in great condition. We take care in every step of the process to ensure that your excitement about your purchase is not dampened by any delivery delays.

Your Satisfaction is Our Commitment

We know that when you make a purchase, whether it’s after thorough research, advice from your musical community, or watching product demos, you are excited to get your new gear into your hands. That is why we ensure that every order is packed and shipped with care, and that you stay informed throughout the process. Our goal is for your order to arrive within a reasonable timeframe, and while occasional delays can happen, we are proud to report that over 99% of our orders arrive on time.

Trusted Couriers for Safe and Reliable Deliveries

We work with a range of trusted delivery partners including Royal Mail, DPD, DHL Express, UPS, and FedEx. By using tracked and signed services, we provide peace of mind, allowing you to monitor your order’s journey and adjust delivery times if needed.

• Smaller orders, including most pedal purchases, will be shipped using Royal Mail 24 hour tracked and signed services.
• Higher value items or larger orders will typically be despatched with DHL Express or similar for an even faster and secure delivery.

You’ll receive tracking details by email, so you will always know where your package is and when to expect it.

Delivery within the UK (England, Scotland, and Wales)

• All orders are dispatched within 24 hours of purchase.
• Effects pedals and smaller items are delivered quickly by reliable couriers like Royal Mail or similar, typically arriving within 24 hours.
• Deliveries to more remote areas may take between 2 and 4 days.
• Larger items, such as amplifiers and guitars, are dispatched with DHL Express, ensuring quick delivery with tracking.
• You will receive updates along the way so you can stay informed about your expected delivery.
• We also offer the flexibility to adjust delivery dates to suit your schedule.

Accessories Delivery Charges

• Orders under £70 will be sent by Royal Mail for a £5 delivery charge.
• Orders £70 or over will be delivered free of charge.

International Deliveries (Excluding EU and Northern Ireland)

We are happy to ship worldwide, and while we charge a flat fee of £35 for international deliveries, we ensure that your order is dispatched swiftly.

• Orders will be packed and shipped within 24 hours, using leading couriers like DHL Express or Royal Mail.
• We prioritise efficient service and expedited customs processing to minimise delays.
• Please note that any applicable Customs Clearance Fees, VAT, or Customs Duties are the responsibility of the purchaser.

For larger items such as multi effects pedals, guitars, and amplifiers being shipped internationally, we recommend contacting us at npd@fxpedalplanet.co.uk to get a tailored delivery charge and more specific information for your location.

Important Information for International Customers – Taxes, Duties and Returns

For all international orders, please be aware that all local import charges are the responsibility of the customer.

These charges may include, but are not limited to:

• Import VAT or local sales taxes
• Customs duties and tariffs
• Customs clearance or courier administration fees

Customs authorities calculate these charges based on several factors, including the declared value of the goods, the country of manufacture, the applicable tariff classification, and the import regulations of the destination country. We are legally required to declare accurate values and the correct country of origin and are unable to alter this information.

If an international shipment is rejected or refused, e.g. due to customs charges, the courier may return the goods to us. In these circumstances, a refund can only be issued once the goods have been received back at our store and once all charges have been fully confirmed by customs and the courier.

Please note that any confirmed costs will be deducted from the refund, including:

• Import duties and taxes billed to us
• Courier clearance or administration fees
• Return carriage costs and any associated charges

As customs charges and procedures vary by country, we strongly recommend that international customers contact their local customs office or tax authority prior to purchase to understand any charges that may apply.

If you have any questions about international delivery, charges, or returns, our team is always happy to help.

Flexible Delivery Options for Your Convenience

We understand that life can be busy, which is why we offer the flexibility to adjust delivery timings to suit your schedule. You will be kept up to date with tracking information via email and text, and you can choose an alternative delivery date or time if necessary.

Alternative Delivery Options

If you need a specific delivery time, whether within the UK or internationally, please get in touch with us. We offer timed deliveries, and we can provide a quote based on your requirements. We are here to ensure your satisfaction, and we are more than happy to assist in any way we can.

At FX Pedal Planet Online Store, your experience is our priority. We aim to make every part of your purchase, from browsing to delivery, as easy and enjoyable as possible. If you have any questions or need assistance, do not hesitate to contact us.