Terms and Conditions

Please Read All These Terms And Conditions

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07496 126175.

Application

These Terms and Conditions govern the purchase of goods from FX Pedal Planet Limited (referred to as "FX Pedal Planet Online Store," "the Supplier," "us," or "we"), a company registered in England and Wales under number 13071696, with a registered office at Unit 2, Sherbrook Enterprise, 100 Sherbrook Road, Daybrook, Nottingham, NG5 6AB. You (referred to as "the Customer" or "you") agree to be bound by these Terms and Conditions when ordering goods or services from us. Please note that you can only purchase goods from our website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

In these Terms and Conditions:

• "Consumer" refers to an individual acting for personal purposes, outside their trade, business, craft, or profession.
• "Contract" means the legally binding agreement between you and us for the supply of goods.
• "Delivery Location" means the premises or location where the goods are to be supplied, as specified in the order.
• "Durable Medium" refers to a medium that allows information to be personally addressed, stored, and accessed for future reference.
• "Goods" refers to the goods advertised on our website.
• "Order" means the customer's order for goods submitted through the website.
• "Privacy Policy" refers to the terms that outline how we handle confidential and personal information received from you.
• "Website" refers to our website, www.fxpedalplanet.co.uk, where the goods are advertised.

Goods

The goods' description provided on our website, catalogues, brochures, or other advertisements is for illustrative purposes only. There may be slight discrepancies in size and colour between the advertised goods and those supplied.

If you request goods made to your specifications, it is your responsibility to provide accurate information or specifications.

All goods displayed on the website are subject to availability.

We reserve the right to make changes to the goods to comply with applicable laws or safety requirements. We will notify you of any such changes.

Personal Information

We handle all personal information in accordance with our Privacy Policy.

By ordering goods or services, you agree to be contacted by us through email, other electronic communication methods, or pre-paid post.

Basis of Sale

The description of goods on our website does not constitute a contractual offer to sell them. We may reject an order, and where possible we will inform you without delay.

The order process, as outlined on the website, allows you to review and correct any errors before submitting the order. You are responsible for ensuring the correct use of the ordering process.

A contract for the sale of goods is formed when you receive an email from us confirming the order (Order Confirmation). You must verify that the Order Confirmation is complete and accurate and notify us immediately of any errors. We are not responsible for inaccuracies in the order placed by you. By placing an order, you agree that we may provide confirmation of the contract via email (Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the contract, but no later than the delivery of any goods.

Any quotation is valid for a maximum of 30 days from its date unless we expressly withdraw it earlier.

No changes to the contract, including the description of goods or fees, can be made after its formation unless agreed upon in writing by both the customer and us.

These Terms and Conditions apply specifically to contracts entered into by you as a consumer. If this is not the case, please inform us so that we can provide you with a contract more suitable for your situation.

Price and Payment

The price of the Goods, including any additional delivery or other charges, will be as stated on the Website at the time of the Order or as mutually agreed upon in writing. All prices and charges mentioned include VAT at the applicable rate during the Order placement. Payment must be made by submitting your credit or debit card details along with your Order. We reserve the right to take payment immediately or before the delivery of the Goods.

Delivery

We will deliver the Goods to the specified Delivery Location within the agreed period or, if no agreement exists, without undue delay. In any case, delivery will occur no later than 30 days from the date of the Contract.

If we fail to deliver the Goods on time, you have the right to treat the Contract as ended, in addition to any other available remedies, if we have refused to deliver the Goods, or timely delivery is essential based on the relevant circumstances known to you prior to entering the Contract. After a failed delivery, if you specify a reasonable later period for delivery and we do not comply, you can treat the Contract as ended. If the Contract is treated as ended, we will promptly refund all payments made under the Contract.

If the Goods have been delivered, you must return them to us or allow us to collect them, with the costs covered by us. If the Goods form a commercial unit, you cannot cancel or reject part of the Goods without cancelling or rejecting the entire Order.

We deliver within the United Kingdom and to selected international destinations shown at checkout. Where delivery outside the UK is accepted, you may be responsible for paying import duties or other taxes.

We reserve the right to deliver the Goods in instalments if there is a stock shortage or a genuine and fair reason. This does not entail extra charges for you. If you or your nominee fail to accept delivery without fault on our part, we may charge reasonable costs for storage and redelivery. Responsibility for the Goods transfers to you upon delivery or collection.

Risk and Title

The risk of damage or loss of the Goods passes to you upon delivery. You do not become the owner of the Goods until full payment is received.

Withdrawal and Cancellation Policy

You may withdraw your order before the contract is formed without any liability.

You have the right to cancel a distance contract within 14 calendar days from the day you, or a third party nominated by you (other than the carrier), take physical possession of the Goods, except for goods made to your specifications, clearly personalised goods, or goods liable to deteriorate or expire rapidly.

If you cancel for reasons other than defects, you must return the undamaged Goods at your own expense. We will refund the price paid for the Goods, including the cost of standard outbound delivery.

14 Day Cooling-Off Period (UK Consumers)

If you are a Consumer based in the United Kingdom, you have a statutory right to cancel the Contract within 14 calendar days in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The cooling-off period will expire 14 calendar days after the day on which you, or a third party nominated by you, take physical possession of the Goods.

Unless the Goods are faulty or incorrectly supplied, you are responsible for return costs.

Refunds will be made within 14 days of receiving the returned Goods or proof of return, whichever is earlier.

This cooling-off right does not affect your statutory rights under the Consumer Rights Act 2015.

Returning Goods

The returns address may vary depending on the product or order. We will confirm the correct returns address by email when approving a return.

Right to Refuse Service: Excessive Returns

We reserve the right to refuse future orders where a customer demonstrates a pattern of excessive or abusive returns. This does not affect your statutory rights, including rights relating to faulty goods, and will not be applied where customers are exercising those rights.

Abusive Behaviour

We reserve the right to refuse service where customers engage in abusive, threatening, or inappropriate behaviour towards our staff or business.

Conformity and Guarantee

We have a legal obligation to supply Goods that are of satisfactory quality, fit for purpose, and as described. Manufacturer guarantees are provided in addition to, and do not diminish, your statutory rights.

Circumstances Beyond Control

Neither party will be liable for failure caused by events beyond reasonable control. This does not affect your statutory rights.

Privacy

We comply with the General Data Protection Regulation (GDPR). Our Privacy Policy and Cookies Policy should be read alongside these Terms.

Excluding Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Nothing in these Terms limits or excludes your rights under the Consumer Rights Act 2015.

Governing Law, Jurisdiction, and Complaints

These Terms are governed by the laws of England and Wales. Consumers may bring proceedings in their local courts where applicable. We will acknowledge complaints within 5 days and aim to resolve them promptly.