Wrong Item Received? Let’s Fix It

At FX Pedal Planet Online Store, we take great pride in delivering an outstanding customer experience. Every order is handled with care and attention, however, we are human, and mistakes rarely happen. If you’ve received the wrong item, please do not worry, we will sort it out swiftly and hassle free.

We believe that resolving any mix ups should be as smooth and straightforward as placing your order. Just get in touch with us, and we will put things right promptly.

How to Get It Sorted

If you’ve received an incorrect item, here’s what to do:

• Contact Us: Let us know about the issue by calling 07496 126175, emailing npd@fxpedalplanet.co.uk or via our CONTACTS PAGE
• Quick Response: We’ll get back to you promptly and confirm the next steps
• No Extra Hassle: We’ll make sure resolving the issue is as convenient as possible for you

Mistakes are rare, however, when they do happen, we are committed to making things right with the same enthusiasm and dedication that we put into shipping your order.

This applies to all of our customers, whether in the UK or abroad. The service level is the same.

Thank you for being part of the FX Pedal Planet community, we appreciate your trust and support!